Privacy Policy & Terms of Service

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1. Information We Collect

When you contact Mundare Cleaning or book our services, we may collect personal information including your name, phone number, email address, service address, and details about the cleaning service you require. This information is necessary to provide our services to you.

2. How We Use Your Information

We use your personal information solely to provide, schedule, and improve our cleaning services. This includes:

Scheduling and confirming cleaning appointments
Communicating about your service requests
Sending service reminders and follow-up communications
Processing payments for services rendered
Responding to questions, requests, or concerns

3. Information Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your information may only be shared with trusted service partners (such as payment processors) strictly as needed to provide our services, and only under confidentiality agreements.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All client information is stored securely and accessed only by authorized personnel.

5. Photos

We may take before-and-after photos of cleaned areas for quality assurance and marketing purposes. We will always obtain your consent before using any photos of your property publicly. Photos taken solely for quality control will not be shared without your permission.

6. Contact for Privacy Concerns

If you have any questions or concerns about how we handle your personal information, please contact us at mavollila@gmail.com.

gavelTerms of Service

1. Services

Mundare Cleaning provides professional residential and commercial cleaning services in the Inland Empire and Orange County, California. All services are performed by trained, background-checked professionals using safe, eco-friendly cleaning products.

2. Booking & Scheduling

Service bookings can be made via phone, email, or our website contact form. A confirmed booking is established once you receive a written or verbal confirmation from Mundare Cleaning. We reserve the right to decline service requests at our discretion.

3. Access to Property

Clients are responsible for ensuring our cleaning team has safe and unobstructed access to the property at the agreed service time. If access is not available at the scheduled time, a cancellation or rescheduling fee may apply.

4. Client Responsibilities

Secure or remove fragile, valuable, or irreplaceable items prior to service
Inform us of any hazardous materials, biohazards, or special cleaning requirements
Ensure pets are secured away from work areas during the cleaning
Provide working utilities (water, electricity) at the time of service

5. Payment Terms

Payment is due upon completion of services unless prior arrangements have been made. We accept cash, check, and major payment methods. For recurring service plans, payment terms will be outlined at the time of agreement. A service fee may apply to returned checks or declined payments.

6. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any area cleaned, please contact us within 24 hours of service completion and we will return to re-clean the area at no additional charge. This guarantee applies to the specific areas cleaned and does not cover items or conditions beyond the scope of the agreed service.

7. Damage Claims

We take great care when cleaning your property. In the unlikely event of damage caused by our team, please notify us within 24 hours of service completion with photographic evidence. Mundare Cleaning is fully insured and will work with you to address legitimate damage claims. We are not responsible for damage to items that were pre-existing, fragile, improperly installed, or that were not secured prior to our arrival.

8. Limitation of Liability

Our liability is limited to the total cost of the service provided. We are not liable for indirect, incidental, or consequential damages arising from cleaning services.

9. Changes to Terms

Mundare Cleaning reserves the right to update these terms at any time. Continued use of our services after any changes constitutes acceptance of the updated terms.

cancelCancellation & Rescheduling Policy

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24+ Hours Notice — No Charge

Cancellations or rescheduling requests made 24 or more hours before your scheduled service are free of charge.

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Less Than 24 Hours — Cancellation Fee May Apply

Cancellations or rescheduling with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the service cost, to cover time and scheduling already committed by our team.

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Day-Of or No-Show

Same-day cancellations or no-shows (failure to provide access) may be charged the full service fee. We understand that emergencies happen — please contact us as early as possible and we will always do our best to work with you.

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Recurring Service Cancellation

For clients on recurring plans (weekly, bi-weekly, monthly), please provide a minimum of 48 hours notice to pause or cancel recurring service without penalty.

To cancel or reschedule, please contact us at (909) 000-0000 or mavollila@gmail.com.